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Services |
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FlexiCare Silver |
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 FlexiCare Silver provides peace of mind for all SWIFT users offering assurance and confidence in operating your SWIFT infrastructure in today’s high availability environment.
FlexiCare Silver offers telephone and on-site support at a reduced hourly rate plus maintenance, plus upgrades and quarterly system health checks carried out by experienced SWIFT certified engineers.
Service Offering
Telephone Support
SWIFT Certified Engineers are available to provide SWIFT support during business hours (9am to 5pm Monday through Friday).
On-Site Support
When problems cannot be resolved via the phone, Engineers are available to come onsite to resolve any problems.
Discounts are applied to our standard daily charge out rate for all work.
Guaranteed Service
As a FlexiCare client, your calls and work takes preference over non-FlexiCare clients.
A response is guaranteed where we have a local office and negotiated with other clients depending on their location.
Quarterly Maintenance
Installation of SWIFT patches
Upgrading SWIFT software as new releases are made available
Quarterly Health Checks
A comprehensive review of your SWIFT servers is undertaken looking at system and application logs to identify potential and undiagnosed problems. In addition, checks are undertaken to ensure that the SWIFT servers meet ‘best practice’ guidelines from a business user perspective.
Service |
Bronze |
Silver |
Gold |
Platinum |
Telephone Support |
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24/7 |
On-site support (office hours) |
33% discount |
50% discount |
no charge |
no charge |
On-site support (after hours) |
33% discount |
50% discount |
50% discount |
50% discount |
Guaranteed service |
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Quarterly maintenance |
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Quarterly health checks |
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For more information please contact your local Decillion office here or download our brochure from here
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