 FlexiCare offers peace of mind for the entire Decillion Group portfolio of products, whether it’s messaging, STP or compliance.
Depending upon the package selected, FlexiCare offers in country telephone and on-site support, plus maintenance, upgrades and quarterly system health checks carried out by our in-house experts.
Service Offering
Telephone Support
• Experienced consultants are available to provide support during business hours (Monday through Friday).
On-Site Support
• When a problem cannot be resolved via the phone, engineers are available to come on site to resolve the issue.
• Discounts are applied to our standard daily charge out rate for all work, based upon the package you subscribe to.
Availability subject to location. Please contact your nearest office for clarification of service level available.
Guaranteed Service
• As a FlexiCare client your calls and support take priority over non-FlexiCare clients.
• A response is guaranteed on the same day for many cities throughout our region and times are negotiated with those who are not so easily accessed.
Periodic Maintenance
• Installation of patches and upgrades as they become available.
Periodic Health Checks
• A comprehensive review of your servers is undertaken looking at system and application logs to identify potential and undiagnosed problems. In addition, checks are undertaken to ensure that the servers meet vendor guidelines.
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Bronze |
Silver |
Gold |
Platinum |
Telephone Support |
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24/7 |
Office hours on-site support discount |
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After hours on-site support discount |
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Guaranteed service |
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Periodic maintenance |
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Periodic health checks |
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For more information please contact your local Decillion office here or download our brochure from here
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